Refunds

If you would like to change or cancel an order please call Jewellery Zone at
2526 3696. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. Re-routing packages to alternate addresses is not possible once in transit. If you would like your package held for collection, please contact us. If your order has already shipped and you no longer want it, please contact us to set up a merchandise return once you have received the shipment.

Sale items

只有正價商品可以退款。 銷售商品無法退款。

Exchanges

我們只更換有缺陷或損壞的物品。 如果您需要將其換成相同的物品，請通過 {email address} 向我們發送電子郵件，並將您的物品發送至：{physical address}。

After Your Return Is Received

退貨在工作日處理，通常在收到後 24 個工作小時內輸入我們的系統。 進入我們的系統後，您將收到一封確認電子郵件，提醒您您的退貨已轉交給我們的質量保證部門。 請允許 5 到 15 個工作日來完成此過程。

If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Please note that normal return processing times may double after a major holiday.

If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.

Shipping returns

要退回您的產品，您應該將您的產品郵寄到：{physical address}。

退貨在工作日處理，通常在收到後 24 個工作小時內輸入我們的系統。 進入我們的系統後，您將收到一封確認電子郵件，提醒您您的退貨已轉交給我們的質量保證部門。 請允許 5 到 15 個工作日來完成此過程。

If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Please note that normal return processing times may double after a major holiday.

If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.

Need help?

有關退款和退貨的問題，請通過 {email} 聯繫我們。