Refunds

If you would like to change or cancel an order please call Jewellery Zone at
2526 3696. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. Re-routing packages to alternate addresses is not possible once in transit. If you would like your package held for collection, please contact us. If your order has already shipped and you no longer want it, please contact us to set up a merchandise return once you have received the shipment.

Sale items

只有正价商品可以退款。 销售商品无法退款。

Exchanges

我们只更换有缺陷或损坏的物品。 如果您需要将其换成相同的物品，请通过 {email address} 向我们发送电子邮件，并将您的物品发送至：{physical address}。

After Your Return Is Received

退货在工作日处理，通常在收到后 24 个工作小时内输入我们的系统。 进入我们的系统后，您将收到一封确认电子邮件，提醒您您的退货已转交给我们的质量保证部门。 请允许 5 到 15 个工作日来完成此过程。

If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Please note that normal return processing times may double after a major holiday.

If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.

Shipping returns

要退回您的产品，您应该将您的产品邮寄到：{physical address}。

退货在工作日处理，通常在收到后 24 个工作小时内输入我们的系统。 进入我们的系统后，您将收到一封确认电子邮件，提醒您您的退货已转交给我们的质量保证部门。 请允许 5 到 15 个工作日来完成此过程。

If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Please note that normal return processing times may double after a major holiday.

If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.

Need help?

有关退款和退货的问题，请通过 {email} 联系我们。